How to Troubleshoot Microphone Issues – BigBox VR

Sometimes the microphone stops working in POPULATION: ONE, try these steps to fix it and get back into the fight!

Grant Permissions
Relaunch POPULATION: ONE and click on the PLAY screen, if you haven't granted microphone permissions, it will prompt you there. Click OK and ALLOW to grant microphone permissions to the app.
Verify Team Chat is Unchecked
1. Press the settings button on your left hand controller to open the battle menu
2. Navigate to Settings > General
3. If Team Chat is enabled, only users on your current team will be able to hear you and other players in the lobby will not.
Verify Volume is Not Turned Down + Correct Input Device Selected
1. Launch POPULATION: ONE
2. Press the settings button on your left hand controller to open the battle menu
3. Navigate to Settings > General
4. Check that your microphone volume isn't set too low
5. Check that you have the correct input device selected
  1. On Quest, "Voice Communications" should be automatically selected for both input and output. If for some reason it is not selected, please change it.
Verify Microphone is Not Disabled
On the Oculus Home screen, navigate to Settings > See All > Device, make sure that the microphone is not disabled.
Turn off Streaming or Video Recording
POPULATION: ONE does run into issues with streaming and microphone use at the same time for voice chat. This is a known issue and the Oculus team is working on a long term solution.
Disable Speech Recognition
Goto Oculus betas and disable Speech Recognition as it can sometimes interfere with voice chat.
Factory Reset
If nothing else works, a factory reset may resolve the issue. How to factory reset your Oculus Quest.

As of 1/18/2021, there is a known issue where the Oculus Quest microphone doesn't work properly when using Oculus Link. Oculus is currently working on a fix for this issue.

https://support.oculus.com/358707732169608